At 8Free8-Harmony, we prioritize your satisfaction and aim to provide high-quality digital products. Please review our refund and returns policy below:
Eligibility for Refunds
As our products are digital downloads, they are considered delivered once purchased. However, we offer refunds under the following conditions:
- Technical Issues:
If you experience a technical problem preventing you from accessing your purchase and it cannot be resolved, we will issue a refund. - Incorrect Product Delivered:
If you receive the wrong product, we will provide the correct item or issue a refund if the problem cannot be resolved.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase.
- Inability to use the product due to lack of technical knowledge or incompatibility with unsupported devices/software.
- Claims made beyond 7 days of purchase.
Requesting a Refund
To request a refund:
- Contact us within 7 days of purchase.
- Provide proof of purchase (order number and email address used for the transaction).
- Describe the issue in detail and, if applicable, include screenshots or error messages.
Our team will review your request and respond within 3 business days.
Replacements
If the issue is related to a technical error or incorrect product delivery, we will first attempt to provide a replacement or a corrected version of the product before issuing a refund.